Senior Manager of Customer Support

Chicago IL area

Our client is recognized worldwide as the largest in their industry with a long history of growth and success. “State of the art continual improvements, lively and constant growth” are often comments made by employees as to why they enjoy working for this top notch organization.

Requirements:

Bachelor’s degree in Business, Finance, Engineering or related

• 8+ years’ of people management experience with a strong track record of managing, mentoring and developing high performance teams
• Direct experience in a B2B customer facing role (Account Management, Sales, Customer Service etc.)
• Experience with Continuous Improvement methodologies such as Lean Six Sigma desired
• Experience within the food industry highly preferred but not required

Responsibilities:

This role is responsible for ensuring that managers and front-line teams receive the necessary leadership direct, support, training and resources to deliver a superior customer service experience. Drive continuous improvements and develop staff to meet future needs Ensure a high degree of performance across all aspects of customer service from order entry through fulfillment and post sales care Directly manage five Support Managers between the U.S. and Canada

Benefits:

Very competitive to include bonus eligibility, medical, dental and life insurance to name a few
Source: Professional Outlook